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Turn Around Time Chart

Category of Complaints Turn Around Time for resolution
(Business Hours)
Drop Box to Pick Up 72
Listing Fees 96
Misprinting On Voucher 120
Missing voucher / Booklets 480
Order Not Received 24
Outlet Non acceptance issue (Branch Location) 72
Outlet Non acceptance issue (Non Branch Location) 480
Outlet Overcharging issue 72
Payment Not Received 168
Pick Up Issue 48
Service Charge Optimization 96
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