Public Notice
IT IS HEREBY INFORMED THAT M/s Edenred (India) Private Limited, a company incorporated under the Companies Act, 1956 having CIN - U74999MH1996PTC100899 and having its registered office at Kalptaru Prime, Unit 3 & 4, Level 4, Road No. 16 Wagale Industrial Estate, Thane (West) - 400604, Maharashtra, India (hereinafter referred as "EIPL") have decided to close its payment system operations for issuance of meal and Gift vouchers in the form of paper based vouchers and Certificate of Authorisation has been cancelled by Reserve Bank of India effective from 30th April 2021.
We are bound to honour the claims received from holders of Ticket Restaurant® Meal Voucher and Ticket Compliments® Gift Voucher (hereinafter referred as "Paper Voucher Holders") and its corporate customers.
EIPL further wishes to inform the holders of Ticket Restaurant® Meal Voucher and Ticket Compliments® Gift Voucher (hereinafter referred as "Paper Voucher Holders") and its corporate customers as follows:
1) A request in writing, to obtain refund (by credit to a bank account) against the outstanding / unutilized / expired Ticket Restaurant® Meal Vouchers and Ticket Compliments® Gift Vouchers, can be made by either the Paper Voucher Holder or the corporate customers of EIPL.
2) EIPL requires following details / documents for validation and confirmation –
a) Request can be made either in the form of physical letter duly signed or email for transfer of the amount equivalent to the outstanding / unutilized / expired Ticket Restaurant® Meal Vouchers and Ticket Compliments® Gift Vouchers held by the Paper Voucher Holder / corporate customer, to their respective bank account.
b) Name of the Paper Voucher Holder
c)Name of the corporate customer with whom the Paper Voucher Holder was / is associated
d) Serial Number of the Ticket Restaurant® Meal Vouchers and/or Ticket Compliments® Gift Vouchers held by Paper Voucher Holder
e) Original Ticket Restaurant® Meal Vouchers and/or Ticket Compliments® Gift Vouchers (in as is condition, if available)
f) KYC details of Paper Voucher Holder / corporate customer
g) Email ID and Mobile Number of Paper Voucher Holder / Email ID and Mobile Number of the authorised representative of corporate customer
3) For every request EIPL shall provide a Service Request Number (SRN) to the Paper Voucher Holder / corporate customer for tracking purpose.
4) Within 15 working days from the date of generation of the SRN in the event all the relevant details are provided by the concerned Paper Voucher Holder/ corporate customer, EIPL will validate the data and settle the payment.
5) lf there is any mismatch / no match of the details provided by the Paper Voucher Holder / corporate customer with the records available at EIPL, it will inform the same to the Paper Voucher Holder /corporate customer.
6) EIPL will be responsible for settling the outstanding amount (equivalent to the aggregate of face value of the outstanding / unutilized / expired Ticket Restaurant® Meal Vouchers and Ticket Compliments® Gift Vouchers provided by the corporate customer/ Paper Voucher Holder that meets the above mentioned requirement of being authentic, containing the appropriate serial numbers etc.) only and not any other amount whatsoever demanded by the Paper Voucher Holder / corporate customer, if any. If any demands are made that do not meet the above mentioned requisitions, EIPL will deny the same within the timeline as mentioned above.
7) The request letter / email can be sent to Nodal Officer/ Director of EIPL and the communication details are mentioned as below:
Name - Mr. Puneet Khanna
Address - E - 082, Raheja Atlantis, Sector 31-32, Gurugram 122001 (HR), India.
Phone Number - +91 9899050500
Email ID - Puneet.khanna@edenred.com
For Edenred (India) Private Limited
Signed by Puneet Khanna Director
