Edenred

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1860 233 5555, 022 2545 5555,

022 6143 3333

What is Ticket Restaurant Meal Card & its benefits in the form of tax exemption?

Ticket Restaurant Meal Card is a prepaid instrument issued on the MasterCard platform and is
loaded with a value in INR. It is issued by your organization for purchasing food and non -
® alcoholic beverages only at Ticket Restaurant Meal Cards affiliated outlets it's an employee
benefit tool that offers a tax exemption to employees.

Where can I use my Ticket Restaurant Meal Card?

Meal Card will be accepted at all Edenred affiliated Ticket Restaurant Meal Card outlets for
food and non-alcoholic beverages only. You can find your nearest / favourite outlets by visiting
http://edenred.co.in/Affiliates/Affiliate-Search.aspx or use our Mobile App ‘Ticket on the go’ to
find your nearest affiliate

Is there any limit on the usage or load of the Meal Card?

There is no limit on the usage of the card. This card can be used for any amount. As far as the
load limit goes, you will get a load which is equivalent to entitlement for the month on a monthly
basis, or as per the policy of your organization.

What Should I do if I lose my Meal Card?

If you are an online registered customer, login to the web portal using the User ID & password
created by you to hotlist/block the card. Alternatively, you can contact our in house contact
centre E-assist @ 1860-233-5555/ 022 2545 5555/ 022-6143 3333 to hotlist/block the card
immediately to prevent any misuse.

If I have any complaints or queries about the card, whom should I get in touch with?

Kindly contact our in house contact centre E-assist @ 1860-233-5555 / 022 2545 5555/ 022-
6143 3333 or you can also mail us at assist-IN@edenred.com

How can I activate my PIN based Meal Card?

To activate your PIN based meal card you have to first register yourself on the Customer Online
Portal by visiting www.edenred.co.in. You will mandatorily be required to generate the POS
PIN using a secured OTP process post which your card will be automatically activated.

How do I generate the PIN that will be prompted while attempting a card transaction at POS terminal?

You have to mandatorily follow the online registration process over the Self-care portal for
generating the PIN (4 Digits), which is only enabled after successful validation of an OTP sent to your registered mobile number & email-ID.

How Do I Change the existing PIN?

You can only regenerate the PIN. Instant PIN generation option is available over the Online Selfcare portal.

How do I use the Card and PIN at POS?

You can enter this PIN in a similar manner as you enter the PIN for any of your PIN based
debit/credit cards. PIN is another layer of security for the debit card. First, merchants will swipe
the cards at a PIN enabled POS terminal and punch in the transaction amount. This will be
followed by you entering the PIN to complete the transaction.

How do request for a new PIN if I have forgotten my old PIN?

You can only regenerate the PIN. Instant PIN generation option is available over the Online Selfcare portal.

Do I need to use a PIN for Online transactions?

No. You do not need the POS PIN for doing online transactions.

The Ticket Restaurant Meal card has a YES Bank logo on it, can I use this card for cash withdrawals at YES Bank/Any other ATMs?

Cash withdrawal is not permitted on your Meal Card. Please do not use this card on any ATMs
for Cash withdrawal or any other requests. In case you attempt to use at any ATM, applicable
charges will be levied.

How can I know the balance, transaction details etc. of my Meal Card?

You can know the balance, transaction details etc. by
• Using the customer online portal, by clicking https://edenredcards.co.in/Login.aspx
• Calling our Contact Centre

How can I access the customer online portal?

You can register on the Customer Online Portal by visiting www.edenred.co.in For the first time,
you need to use the Card No. and the registration code provided in the Welcome letter. Post
providing the personal information required and on successful authentication you will be
prompted to create your own User ID & password.. Post successful registration, by using this
User ID & password you can access all card related information like balance, transaction
details, hotlisting/blocking of card, replacement of cards etc.

What is the minimum balance to be maintained on the Meal Card?

No need to maintain any minimum balance on the Meal Card. You can use the entire funds
available on the card

What is the validity of Meal Card?

Your Meal card is valid for 3 years from the data of issuance, as mentioned on the face of the
card.

What happens if I do not use my Meal card for a long period?

We recommend you to use the card at regular intervals. As long as there is reload happening in
the card no need to worry as you can use it anytime during the validity of the card. If you do not
receive any Reload (credits) and do not use the Meal card at merchant outlets (Debits) for 3
consecutive months, then a nominal Non-transacting fee is levied on the card.

What should I do if my Meal Card has expired?

Please contact your HR department. They will send the request to Edenred for renewal of the
Card. The new card will be sent to your corporate address within 7-8 working day. The available balance on the old card will be transferred to the new card

What can I do if sufficient balance is not available on the card while making the purchase?

You can only make payment for the amount which is available on the card. In case transaction
amount exceeds the available balance on the card, remaining amount can be paid by any other
mode such as cash, credit card, Debit card etc. as per the merchant policy.

Can I reload this card using any mode of payment?

This card can be loaded/ reloaded only by your employer. Any individual cardholder cannot
reload this card.

Will I receive transaction alerts for my meal card?

If you have registered on Customer Online e-portal - www.edenred.co.in and provided your
Mobile Number, then you will receive the transaction alerts.

What is the maximum limit I can accumulate in my Ticket Restaurant Meal Card?

As per RBI guidelines, the maximum balance on the card at any given point of time will not
exceed INR 10,000. In case you wish to increase the limit, then the required KYC documents to
be submitted. For more details, kindly contact our in house contact centre  E-assist @ 1860-233-5555/022 2545 5555/ 022-6143 3333 or you can also mail us at assist-IN@edenred.com

What if I leave the organization? Will I still be able to use my Meal Card?

It will depend on the company policy. If your organization asks you to return the card, the same
will be deactivated by Edenred on receiving such information from the corporate. However, if
your employer allows the departing employee to take the card along with him/her, in that case
the departed employee can continue to use the card until expiry/balance runs out.

Can I get the Meal Card at my personal address?

No. Replacement/Reissued card will always be delivered to the corporate address only. All the
communication with respect to your card will be only to the corporate address.

Can the Meal Card be exchanged against Meal Vouchers?

The Ticket Restaurant Meal Card cannot be exchanged / converted into Ticket Restaurant
Meal Vouchers. Ideally your employer should select the solution that is best suited for it and its
employees.

Are there any Value Added Services along with the Ticket Restaurant Meal Card?

Yes. We provide a bouquet of Value Added Services to you such as Ticket Club : a dedicated
portal to avail city specific deals and offers from various brands, online redemptions, Mobile
App, Contact Centre, Employee Engagement Programs, Contests and promotions, etc.